Thursday, 03 January 2008

  • Air Canada International Maple Leaf Lounge

    International, Terminal 1, level 3, Node F
    Toronto Pearson International Airport
    3111 Convair Drive
    Toronto, Ontario L5P 1B2
    http://www.aircanada.com/en/travelinfo/airport/maplelounges/index.html

    To provide a compelling reason for travellers to prefer a certain carrier over another, carriers offer a point system and perks.  One of those perks offered by most, but not all (i.e. American Airlines) is complimetary access to their lounges.  For those you that fly a lot from Toronto with Air Canada, the domestic Maple Leaf lounge is probably very familiar to you.  The international lounge is probably a bit more foreign as flying a lot internationally is taxing on the body.  Here I will give you a glimpse of the inside of Air Canada's International Maple Leaf Lounge.  Access to Air Canada lounges are restricted to some passengers based on ticket, status, or credit card.

    With the teardown of Terminal 2 in 2007, Terminal 1 services all flights by Air Canada:

    Air Canada operates a number of small planes and only a few large long range planes:

    A good selection of common fruits like apples and oranges.  Two types of soup were available: chicken noodle and roasted tomato.  Various canned pop and juices were available alongside the customary coffee and tea.

    Open seating area:

    The Business Centre with complimentary printing and desktop computers with internet access:

    Quiet seating area:

    With a small soup selection during lunch hours, bread, and drinks, the International lounge doesn't differ much from the domestic lounges operated by Air Canada.  I would expect more from the international lounge since international typically cost more for passengers and bring more revenue to a carrier than domestic flights.  If you're flying Air Canada, meet their restrictions, and get to the airport early enough, I don't see a reason not to go to the lounge.  But if you're trying to make status or thinking about getting a specific credit card just to get access to the lounges, I don't think the lounges in Toronto are worth the effort.

    Eric Tummy Points: 2 out of 5

Comments (5)

  • AppsScraps
    Thanks for this posting and advice Eric ... G's been wondering whether or not it's worth it.
  • anonymous
    Thanks for the exclusive pictures and insider details!
  • anonymous
    Don't pay for lounge access if you are flying international and going with a child. On 20 December 2008, despite my daughter and her daughter having paid $31.50 apiece for using the lounge, they were denied access on the grounds of not being business passengers. This in direct contradiction to what it says on the Air Canada Web site as well. This is a rip-off. I'll report later on whether I have been able to get back the money for their denied lounge access.
  • rice_eric
    @Katharine I've never heard that before.  I've seen children in the lounge before.  That is really bad service and I would definitely, at least, get the money back.  They really should appologize for that.  Keep me up to date!
  • anonymous
    Air Canada only lets you buy access to the domestic lounges, not the international departure lounges. It's possible you had a connecting flight so you were presented with the option to access to lounges but it meant before the departure of your domestic leg, not the international leg. I sure would believe you if you said it wasn't clear though -- there are a lot of choices when you're booking tickets and it's often not clear what things apply to. Also this is a new option, previously you couldn't buy access to lounges at all, so perhaps they haven't gotten everything right as far as explaining things clearly.

    I would send mail to the complaints address on Air Canada's web site asking for an explanation and insist on a refund of the $31.50. They may offer you a discount on a future flight but I would insist on cash if I were you, unless you can calculate for sure what the discount's worth to you.
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